Frequently Asked Questions
Getting Started
What is Hiddouts?
How does Hiddouts work?
What are Hidden Gems?
What are Share Groups?
What are Shared Gems?
Privacy & Data
Are my Hidden Gems private?
Is my data GDPR compliant?
Account Management
Can I delete my account?
What happens after I delete my account?
How can I change my Avatar and Password?
Group Subscriptions
How do Share Group seats work?
Can I increase or reduce seats?
Can I remove someone from my group subscription?
Billing & Subscriptions
Can I cancel my subscription?
What if I want to cancel immediately?
Can I have two running subscriptions?
Can I switch from Individual to Group subscription and vice versa?
Do you issue refunds?
How can I change my plan?
How can I get my invoice?
still have questions?
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