Frequently Asked Questions

Getting Started

What is Hiddouts?

How does Hiddouts work?

What are Hidden Gems?

What are Share Groups?

What are Shared Gems?

Are my Hidden Gems private?

Is my data GDPR compliant?

Can I delete my account?

What happens after I delete my account?

How can I change my Avatar and Password?

How do Share Group seats work?

Can I increase or reduce seats?

Can I remove someone from my group subscription?

Can I cancel my subscription?

What if I want to cancel immediately?

Can I have two running subscriptions?

Can I switch from Individual to Group subscription and vice versa?

Do you issue refunds?

How can I change my plan?

How can I get my invoice?

still have questions?